Petco

Eric was Amazing! Not only was he super friendly, but he was so helpful and patient with me. I must had looked lost because he asked if I needed help although he was busy with feeding the mice. He quickly started answering all my questions and even took the time to walk me over to where I needed and began explaining ingredients and other important facts to help me to choose the catfood I needed. He then gave me his opinion upon me asking for help to choose what would be best in my case. He also took me to the other side of the store and helped me with products for my other animal (which I was not there for) and then walked me back over to the cat side and helped me to search for other additives for nutrition that might cat needed. He made me feel safe to ask even the silliest questions, telling me that all my questions were valid, which I appreciated. I defiantly will return to this location based on my experience and time with Eric. Thank you ERIC!

Always well stocked, and they carry hard to find products. The employees are friendly and helpful. Its always clean, and the animals look like they are well taken care of. Sometimes, they have free samples at checkout, which I like because my dog is very picky. I have bought her numerous treats, and she only likes certain chicken flavors. So I always get the samples. That way, I am not wasting my money thinking she would like them. I really appreciate that the store does that.

We brought our pet cat to visit Santa. We purchased a few low cost cat snacks but then checked receipt on the way home and were charged a $20 donation. I called the store and the clerk laughed “whoops”. I am not able to return as we went there on a special occasion and don’t appreciate being the humor of the day. I did not see a screen nor push and buttons indicating a $20 donation. I hope you use my $20 well as it was part of my kids Christmas gift fund.

I had been to the store previously. You were out of several items I was there to purchase. I was told there was a shipment due by Thursday that would most likely contain the items I was looking for. I returned to the store mid day in Friday. Items were still not on the shelves but there were several pallets of product in the isle. I asked a worker if the items I was there for were on the pallets. She asked me what I was looking for, then proceeded to tell me it was on the shelf and pointed to a very large bag. I explained I wanted the next size down as we have only 1 cat and the food would be stale by the time I could get through a bag that size. She then proceeded to tell me I could buy 2 small bags. I tried to explain that I wanted the medium bag as I had a coupon for 1 item. She then informed me she WOULD NOT cut the pallet to get out product. I asked if she could at least check the inventory list to see if the items( I never even got to tell her the other things I was looking for) were in the pallets. She told me it wouldn't matter, she was NOT CUTTING THE PALLETS. I asked when the pallets would get put away so I could come back for a THIRD time, she told me "maybe by Saturday some time" So pallets that come in late Wednesday or Thursday morning, are not available for people to purchase until Saturday or maybe Sunday??? What kind of sense does this make? I have gotten things from the pallets before, with helpful personnel. This was very rude and more than a little frustrating. Should I have to make 3 trips in a week to make my purchases? Really?

Petco in Bonney Lake is the BEST!! We recently moved to Bonney Lake and when I needed to get some pet supplies went to this Petco. ALL the staff has been very helpful here but especially Eric the Manager who answered my many questions and gave me some Awesome suggestions when getting puppy food for our new puppy. Also Katie in the grooming dept has been very helpful in trimming our older dogs nails. In the past Layla was very difficult but now she loves going in to see Katie. AND Kim the trainer has been exceptional in training our new 4 month old Bailee an Alaskan Klee Kai. I now go to this Petco for all my dog needs and also when I have questions.